Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. They must be unused and in their original packaging. Items must not have any signs of use or damage. If there is a dispute regarding damage or fault with any product, a decision will be made on the return of the item and after an assessment during the inspection process.

It is important that you ensure that your purchase has been delivered undamaged. You are required to check the contents and report any damage that you feel needs repairing or replacing within 48hrs of receipt of goods. Items reported damaged after this time may be chargeable as it is harder to prove the item arrived in this condition after this period.

Refunds will be paid within 7 days of receiving the returned goods by reversing the payment through our payment processors. For unwanted or undamaged goods, in accordance with current law, the cost of both original and return postage shall be borne by the customer and deducted from any refund issued. We cannot refund for any products that have either been opened, or used. We do not refund return shipping costs: it is your responsibility to return items to us we recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. GM Events Hire cannot be held responsible if anything is lost, stolen or damaged in transit.

If a customer states that they have not received a consignment, but we have proof, through Royal Mail tracking or courier delivery tracking, that the consignment was delivered, this shall be considered as our part fulfilled. The customer will have to take up an enquiry or complaint with the courier or Royal Mail.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If there is evidence that products were broken on purpose by customers in order to get a refund, once the customer had use of the products, then refunds will be at our discretion and there may not be any refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). All returned products are inspected when we receive them. If a product is returned in a condition we think is unfit for reselling, we won’t process the refund and we’ll return it to you. The customer shall bear the cost of postage, and there shall be no postage refunds.

Refunds will be made to the card used for the original purchase. They are processed as soon as possible. After we notify your bank or credit card provider of a refund, it can take up to five working days for them to credit your account. None of the above affects your statutory rights.

We will validate your credit/debit card before accepting your order.

We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order, but we may not be able to do this.

The prices quoted on the website are subject to change occasionally.

The current price shown on the website is the price you will be charged. Any variation to the price shown must be confirmed in writing by GM Events Hire before your order is accepted by us. The prices shown against each item includes VAT where applicable but does not include postage charges: if applicable, these are shown separately.